Shipping, Returns & Exports
Clear policies for orders, delivery and returns. We ship across India and welcome international inquiries.
Global Shipping Rules
One consistent summary of how delivery, customs and destination quotes work on every order.
Destination-based delivery
- • Delivery charges and timelines are confirmed for the destination before payment.
- • Large-format and freight-class pieces receive an individual shipping quote.
Customs & duties
- • Import duties, customs charges and local taxes are payable by the customer at the destination.
- • International addresses need a reachable phone number and email for customs clearance.
Production, then delivery
- • Production time is stated on every product page; delivery time is added on top.
- • Every order ships with a tracking number you can follow at /track.
Quoted destinations
- • Global delivery available to our clients in the USA, Europe and China
- • Large-format, architectural and freight-class pieces are quoted per destination.
| Destination | Delivery | How it ships |
|---|---|---|
India All states and union territories | 2–7 working days after dispatch | Doorstep delivery. Large and architectural pieces move by surface freight and are scheduled with you. |
United States & Canada USA, Canada | 7–14 working days after dispatch | Air freight for standard pieces, sea or dedicated freight for large-format work. |
Europe & UK UK, Germany, France, Netherlands and the wider EU | 7–14 working days after dispatch | Air freight for standard pieces; large-format work is quoted per project. |
Middle East UAE, Saudi Arabia, Qatar and neighbouring markets | 5–10 working days after dispatch | Fast air corridors from India; installation support can be arranged for projects. |
Asia-Pacific China, Singapore, Australia and nearby markets | 7–14 working days after dispatch | Air freight for standard pieces, consolidated freight for multi-item orders. |
Rest of world Anywhere we can legally export to | Quoted per destination | Tell us the destination city and we confirm the route and timeline before you pay. |
- • Production time comes first, delivery time is added on top — every product page states its production days.
- • Delivery charges and timing are confirmed for the destination before payment.
- • Large-format, architectural and freight-class pieces are quoted per destination because they ship crated.
- • Every order ships with a tracking number, which you can follow at /track.
- • Import duties, customs charges and local taxes on international orders are payable by the customer at the destination.
- • International addresses need a reachable phone number and email — couriers require both for customs clearance.
- • We cannot ship to destinations under export restrictions, and we confirm the route before accepting an international order.
- • Delivery timelines are working-day estimates after dispatch, not guarantees; customs can add a few days.
Return Policy
- • Vases, bowls, sculptural décor
- • Signature vases and small décor
All sales are final. No return or refund once the order has been manufactured and dispatched.
Shipping damage must be reported within 48 hours of delivery.
Manufacturing defects will be reviewed and replacement support may be provided.
- • Modular five-foot large lights
- • Large Corporate Orders
As these products are custom-made, returns are generally not accepted.
Issues related to manufacturing defects or shipping damage will be reviewed on a case-by-case basis.
Shipping & Delivery
Signature vases and small décor orders.
Modular five-foot large lights and bulk orders.
- • Blue Dart
- • Gati
- • Delhivery
- • DHL
- • DTDC
- • India Post
We deliver across India. Shipping time may vary depending on destination. Additional shipping time applies for remote locations.
Global Exports
International shipping is available. Export inquiries are welcome for:
- Signature Vases
- Modular Five-Foot Large Lights
- Bulk Orders
Contact us for export and bulk order quotations.
USA & Europe Shipping & Export Details
We accept orders from the USA and Europe, shipped door-to-door by DHL, FedEx and air freight. Every export order is documented, insured and tracked end to end.
Signature vases by express air courier. Production time applies before dispatch.
Express air courier across the EU and UK. Remote regions and islands may add 2–3 days.
Modular five-foot lights ship in protected sections by air or sea freight, quoted per order.
- • Full name and company name (if applicable)
- • Complete delivery address with ZIP / postal code, city, state and country
- • Contact phone number with country code, and email address
- • Product name, quantity, colour, finish and size
- • For lighting: ceiling height, voltage (110V / 220V) and plug type
- • Preferred delivery date, and site access details for freight deliveries
- • Tax / VAT / EORI number for business and commercial orders
- • Any import instructions from your customs broker, if you use one
Product prices shown on the website do not include international shipping. Shipping, crating and handling are calculated for your exact address and weight, and are applied during the payment window — you will see the final shipping amount on your invoice before you pay.
We accept payments through secure PayPal and Razorpay links shared on WhatsApp. Indian orders are processed via Razorpay; international orders are processed via PayPal.
Import duties, customs clearance charges and local taxes are payable by the customer on arrival and are not included in the invoice.
Orders are confirmed only after the invoiced amount, including shipping, has been paid. Tracking is shared on WhatsApp and email, and can be followed on our order tracking page.
Govinda Robotics Support
Our team manages every order, shipment and customer inquiry directly from Pune, India.